Privacy Policy

1. Introduction

Center Valley Logistics PVT LTD (“we,” “us,” or “our”) operates the website centervalley.in and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit quote requests, use our contact forms, or otherwise interact with our services. We are committed to protecting your privacy in line with applicable data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (India).

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, company name, and postal address when you submit quote forms, support requests, or contact us.
• Shipment and Business Information: Origin and destination details, cargo descriptions, commodity type, weight, volume, Incoterms, ready dates, and related logistics data when you request a freight quote.
• Automatically Collected Data: IP address, browser type, device type, referring URL, and pages visited. We may use cookies or similar technologies to improve site functionality.
• Communications: Records of correspondence when you contact us via email or through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and provide logistics services
• Process support inquiries and follow up on your questions
• Send transactional emails, quotations, and service-related communications
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Protect against fraud, misuse, or unauthorized access

4. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent when you submit forms or contact us; (b) our legitimate interest in providing freight forwarding and logistics services; (c) performance of a contract or steps prior to entering into a contract; and (d) compliance with applicable laws.

5. Data Sharing and Third Parties

We may share your data with service providers who assist us in operating our business (for example, email delivery services, cloud hosting, analytics providers). We use AWS SES (Amazon Web Services) for sending transactional emails. These providers are bound by confidentiality obligations and use data only for the purposes we specify. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For quote and support inquiries, we typically retain data for a period necessary to complete the transaction and for a reasonable period thereafter for business records. You may request deletion of your data at any time (see Section 9).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (HTTPS), secure storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance functionality and analyse site usage. You can control cookies through your browser settings. Blocking certain cookies may affect your experience on our site.

9. Your Rights

Subject to applicable law, you may have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; withdraw consent where processing is based on consent; object to processing; and lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete such information.

11. International Transfers

We are based in India and our data may be processed by service providers in other jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

• Center Valley Logistics PVT LTD
• Building No./Flat No.: Khewat no.137/134, Hadbast no.47, Khtauni no.144, Khasra 334/2 Sheikh daulat, Jagraon, Ludhiana, India
• Email: ocean@shipcvl.com

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